Note: For information regarding refunds for puppy sales, you need to contact the person advertising the puppy, as LancasterPuppies.com only advertises puppies. The information below is regarding sales of advertising space on LancasterPuppies.com:
LancasterPuppies.com refund policy is limited to providing refunds only in cases where a website malfuntion or error would prohibate your advertisement from being listed on LancasterPuppies.com for the time frame purchased. For example, if you purchase a 45 day puppy classified listing and your ad is not available for viewing (with allowance for industry standard of 99.9% webserver uptime) for the entire 45 day duration promised, you would be due a refund prorated by the timeframe your ad was not made available for viewing. Excluded from the above scenario is the event of a customer requesting his advertisement be removed from the website for any reason. In such a case no refund is due.